Click on "My Account" on the right button choose "Login" and then choose "Create an account", then enter the required details. Last step, click on the “Create Account” button to complete your registration.
Type the name of the product you want to search for in the search bar, then click the search button to display all the list of products related to keyword.
Making an order with petsyard.com is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!
Select the product you wish to purchase it, choose the size and quantity, then click the add to cart.
If you wish to add additional products, click on “Continue Shopping”
If you finished shopping, check the items in your shopping cart, then click on "Pay Account" to pay the bill or choose to pay cash on delivery.
If you do not have an account, then you have two options:
Register to facilitate your shopping with us, and take the advantages of the Loyalty program (Recommended); or
Continue as guest, this requires filling the required details to deliver your order. This requires filling in the required details (Name, phone, email, and address)
Review your final order, then on “continue” to proceed with the payment. Enter your Debit card, or credit card, or use your discount voucher (if it is available).
Yes, if you wish to make an order over the phone simply call us on (+971) 50 803 5023 (UAE) or (+965) 9881 8578 (Kuwait), and we'll happily place your order for you, as well as answering any questions that you may have.
You will receive a confirmation email that your order has been placed.
We stock all products available on website, and you can see whether the item you would like is in stock, or not. On the rare chance that we have sold out of the product that you want by mistake, we can offer you either a full refund of the paid amount, or we will ensure to source it at the earliest (see Sale Policy).
Here at Petsyard.com we are very proud of our delivery time. We do our best to dispatch all orders as quickly as possible and you should expect your delivery within 24 hours from the time it was placed.
we understand you can’t put your life on hold waiting for your items to arrive. Therefore, our customer service will coordinate with you before delivering your order. This means you can give specific instructions regarding when you will be available at home or where to leave your parcel if you’re not home. With a neighbor/security officer? By the back door? Under the plant pot?
In the event that you are not available to receive the order as per the agreed delivery time, the order will be returned to our warehouse.
Delivery cost is calculated based on the total amount .
We accept all cards; KNet (Debit Card), MasterCard, Visa card or Cash on delivery.
In case the customer wants to cancel a purchase order, the customer can cancel his order directly from the orders page or contact our customer service team and will get a full refund.
If your application has already been uploaded, you can simply refuse to accept it when it arrives and it will be sent back to us. There will be a fee (Return Order Service) to return it to us. To read more details, visit the Delivery & Returns page.
When the customer wishes to modify the order, he can communicate directly and as soon as possible with our customer service before dispatch the order for delivery.
You can contact us at info@petsyard.com or contact our customer service contact us.
